Surgical Admissions

Pre- Admission

Information in this section explains what happens in preparation for your admission to hospital.

Your Hospital Booking

The booking for your hospital stay will be made through your doctor’s rooms.

Complete Admission Paperwork

For planned surgical patients, you will receive a hospital admission package from your doctor's consulting rooms.

Please ensure you complete the forms and return them to Hurstville Private Hospital where possible immediately or one week prior to your admission date. This is important in order to confirm your hospital booking and to confirm your health fund policy will cover your admission.

In some cases, the doctor will book you in for the next day. In these cases it’s imperative that you contact us as soon as possible 02 9579 7777 and speak to the admissions staff to confirm your personal details, health fund cover, admission time and all specifics relating to your hospital stay

Confirm Cost Coverage

Contact your insurer (health fund, Workers Compensation insurer or other) to confirm exactly what costs will be covered. See the following sections on this website for additional information:

Pre-Admission Clinic

If you are having major surgery, you may be contacted by one of our pre-admission clinicians should we require additional information relevant to your booked surgery.

Please ensure you have the following information ready as applicable to you:

  • Health history and a list of current medications

Admission Confirmation

If you are coming into hospital for planned surgery, the hospital will contact you one business day prior to your scheduled admission between 2 pm and 4 pm. If you haven’t received a call from us by 4pm please contact us on 02 9579 7777.

During this call we will confirm your details including your time to present for admission to hospital (for those patients booked for an operation the admission time is not your operation time but the time you are to present to hospital), your procedure and your expectations related to discharge and post discharge care.

Unplanned medical admissions are usually arranged via direct referral from your doctor.

What to Bring to Hospital

Please bring the following to hospital with you as applicable to you:

  • Medicare card
  • Private health insurance membership card
  • Pensioner card
  • Veterans' affairs entitlement card
  • Safety Net or pharmacy entitlement card
  • Drivers licence or accepted identification
  • Workers Compensation or other insurance details
  • Any letters from your doctor
  • Relevant radiology investigations including x-rays, Ultrasound, MRI or CT scans.
  • All medications you are currently taking (in original packaging, no webster packs)
  • Blood Group card (if available)
  • Sleepwear, dressing gown and slippers or comfortable shoes
  • Personal toiletries (e.g. toothbrush, toothpaste, soap)
  • Glasses and physical aids (e.g. walking sticks, hearing aids)
  • Sufficient cash for incidental expenses (no more than $50)

Please DO NOT bring the following items with you:

  • Talcum powder
  • Jewellery
  • Large sums of money
  • Other valuables

Electrical appliances (if essential, please advise the hospital staff on arrival as they must be tested by the hospital Maintenance Department for safety reasons)

Admission

On Arrival

On the day of your admission, ensure you arrive at the hospital at the time you were given by our admissions officer or your doctor. On arrival, please register at our main reception, 37 Gloucester Road.

The hospital does not accept responsibility for security of your possessions, including jewellery, watches and money. Any valuables brought into the hospital can be signed into the hospital’s security safe for the duration of your stay.

Staying with Children in Hospital

We encourage parents or carers to spend as much time as possible with their child during the child’s hospitalisation. We also encourage parents or carers to assist with the washing, dressing, feeding and entertaining of your child as this helps minimise any trauma of being cared for by strangers.

Types of Accommodation

Hurstville Private Hospital offers both shared and private rooms. All rooms have ensuite facilities.

While we will make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances it may be necessary to admit you to a shared room.

Meals

Our Catering Department provides a choice of quality meals. Special dietary needs are catered for where it is in the interest of your medical care.

Please advise if you have any special dietary requirements on or prior to admission.

Food or alcoholic drinks should not be brought to you by visitors without the permission of your nurse due to the Food Authority strict guidelines’ Act.

Housekeeping

Our staff take pride in delivering a high standard of hotel service, through the maintenance and cleaning of all patient areas and rooms.

A personalised calling card is placed in your room on completion of the daily housekeeping service.

Feedback

Patient Impression Cards are left in each room for you to provide feedback on your stay at Hurstville Private Hospital.

Discharge

We ask you to vacate your room by 10 am on the designated day of discharge so we can prepare for the next patient.

Please check with your nurse or clinical nurse manager before leaving the ward to collect any x-rays or medication, and to confirm if you have any follow up appointments.

All patients are required to report to the Main Reception on the ground floor to be formally discharged.

Main Reception hours are:

Monday - Friday:     6:30am - 7:00pm

Saturday:                8:00am - 4:00pm

A comfortable area for you to wait for your transport home is provided in the hospital foyer.

Getting Home

It’s particularly important you arrange how you will get home from hospital.

It may or may not be appropriate for you to drive yourself home. Please discuss this with the hospital staff and your doctor prior to discharge.

Special arrangements can be made to assist DVA patients get home safely after their hospital stay.